The New Power Of Customer Experience: Video Call Establishing correct communication with the target audience, which is at the center of sales
activities, is the most important rule of marketing ... This is because consumers see the
communication with the companies or brands they interact with as an essential part of daily
life. In the ever-developing world of communication, today's consumers want to get in
touch with brands that touch their lives faster and stronger. At this point, video call
technologies, that is, video chat plays a big role in customer experience.
As in many fields from informatics to automotive, from finance to service sector, in retail
sector, video call technology constitutes one of the important and complementary elements
of the customer experience. Video chat, which has become a big need due to reasons such
as social isolation, distance and distance working nowadays, offers many advantages on
customer experience. Let's take a more detailed look at the opportunities offered by video
chat technologies for the customer journey.
Advantages of using video chat technology: As we can see in the successful examples of global brands, many national companies are
completing necessary infrastructure preparations for digital transformation. While
customer experience, which is restructured due to current needs, leaves its place to
remote customer experience journey, new generation video call systems, provide
advantages especially in customer experience as well as in the fields of employee
experience and security.
One-Click, No-Download Video Calls
We've made video calls so easy to implement that you can add video chat to your website
or mobile app with just a few lines of code. Our calls are secure, reliable and fast.